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Terms of Service

Last updated: June 1, 2025 · Prysm Digital LLC

These Terms of Service ("Terms") govern your use of Prysm Digital LLC’s website and services. By engaging our services or using this website, you agree to these Terms.

1. Services

Prysm Digital LLC provides digital marketing services including local SEO, paid advertising management, social media management, reputation management, email marketing, and website design. Specific services, deliverables, and fees are outlined in individual Service Agreements.

2. Payment Terms

  • Services are billed monthly in advance unless otherwise agreed in writing
  • Invoices are due within 15 days of the invoice date
  • Late payments incur a 1.5% monthly interest charge
  • Ad spend is billed separately and directly to client payment methods
  • All fees are non-refundable unless otherwise specified

3. Client Responsibilities

  • Provide timely access to accounts, assets, and information required to perform services
  • Review and approve deliverables within agreed timelines
  • Ensure all content provided to Prysm does not infringe on third-party rights
  • Maintain accurate business information on all platforms

4. Intellectual Property

Upon full payment, clients own all creative assets developed specifically for their business. Prysm retains ownership of templates, processes, and tools used in service delivery. Clients grant Prysm permission to use campaign results as anonymized case studies unless requested otherwise in writing.

5. Cancellation & Termination

Either party may terminate services with 30 days’ written notice. Prysm may terminate immediately for non-payment or material breach. Upon termination, all access credentials and assets will be transferred to the client within 5 business days.

6. Limitation of Liability

Prysm Digital LLC’s total liability for any claim shall not exceed total fees paid in the 3 months prior to the claim. We are not liable for indirect, incidental, or consequential damages, or for third-party platform changes outside our control.

7. No Guarantees

While we work diligently to deliver results, Prysm cannot guarantee specific rankings, traffic levels, or revenue outcomes, as these are influenced by many factors including search engine algorithm changes and market conditions.

8. Governing Law

These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in Kent County, Michigan courts.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after notice of changes constitutes acceptance of the updated Terms.

10. Contact

Questions? Contact us at hello@prysmmarketing.com.

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